The information we have provided below gives you an overview of our approach to processing your personal data and your rights under the provisions of data protection legislation in connection with the use of our taxi service app for drivers (Taxistars for Drivers App).
Taxistars ltd.
48 Sredna gora str.
Sofia 1303
Email address: service@taxistars.net
When the Taxistars for Drivers App is used, we can coordinate taxi rides on your behalf with passengers using the corresponding Taxistars Passenger App ('passengers'). So you can use the app you must provide personal data for your contract with Taxistars Ltd., which we process to provide the given service. Additional voluntary information that may also be provided is marked accordingly (optional).
In the context of the taxi booking service, the following personal data will be processed in accordance with Article 6(1.)(b) GDPR for the performance of the contract:
You provide the personal data (e.g. your name) at the time of signing contract with Taxistars Ltd. You approve the transmission of your GPS location data via your terminal equipment's (smartphone, tablet, etc.) operating system. We need the GPS data of your location to enable us to dispatch taxi trips for you.
We will forward your GPS location data, name, and vehicle registration number to the passenger who has booked you for a ride for identification purposes. The passenger can connect you with voice messages via Taxistars passenger app or via special phone number (not your personal provided in contract).
Your personal phone and contact data are NOT displayed to passenger. All communication between you and passenger is provided by Taxistars platform.
It will not be possible for us to coordinate passengers for you if we do not process the personal data shown above. This does not apply to optional information.
To enable invoicing, in each case as amended from time to time, the following personal data of the taxi operator are processed for the performance of the contract.
To prevent fraudulent behaviour, the driver's mobile phone transmits GPS location data to us at short intervals during a taxi ride, enabling us to map the entire course of a ride. We do this because we want to ensure that fraudulent drivers do not extend the route intentionally to earn higher remuneration. At the same time, we can correct unjustified passenger complaints by demonstrating the actual course of a ride. The processing of your GPS location data takes place for your, the passenger's and our protection.
In some cases, we arrange for external service providers to process your data (e.g. troubleshooting, creation of mailings). This makes it necessary for us to transmit your personal data to our external service providers for a specified purpose (confined to the purpose in question). We have selected our service providers carefully and commissioned them in writing. They are bound by our instructions and we have obtained information about their technical and organisational measures for the secure processing of personal data. We also require that our service providers comply with the applicable data protection regulations.
We store all our data with a cloud service provider within the EU or in IT infrastructures and systems (employee computers) at our sites within the EU.
We do not sell personal data to third parties.
However, we do reserve the right to disclose information about you if we are legally obliged to or if we are required to surrender it by administrative or law enforcement bodies (e.g. police or public prosecutors).
You have the right to request information from us at any time about your personal data we have stored and the origin, recipients or categories of recipients to whom these data are forwarded or otherwise disclosed, the purpose of the storage and processing, the planned storage period, our automated decision-making procedure, the right to data portability, the existence of a right to rectification, erasure, restriction of or objection to processing, and any existing right to lodge a complaint with a supervisory authority.
You also have the right to rectification of incorrect data and, in cases where the legal requirements are met, to blocking and erasure, as well as to restrict the processing of data.
You may also send requests for information, withdrawals of consent, objections and other concerns regarding data processing by email to service@taxistars.net or to the address stated in the introduction.
We have taken appropriate technical and organisational measures to guarantee data security, in particular to protect your personal data against access by third parties, as well as accidental or intentional modification, loss or destruction.
Such measures are reviewed periodically and adapted in line with the state of the art. The transfer of your personal data from your terminal equipment (e.g. smartphone) to us is always encrypted.
In principle, we process and store your data for the duration of our contractual relationship. In addition, we are subject to various retention and documentation requirements. The required periods, e.g. from tax law, can be up to 10 years. Moreover, special statutory provisions can make a longer retention period necessary, e.g. evidence in the context of statutory periods of limitation.
If data is no longer required for compliance with contractual or statutory requirements, it is regularly deleted, unless limited further processing is necessary for the purposes listed above.
Contact address of the Operator: Taxistars OOD, City of Sofia, 48, Sredna Gora St., e-mail: service@taxistars.net.
In case of any current problems occurred during the use of the Mobile Application, you can reach us on call center at the following telephone number:+359 875 308190.
Upon inquiries, complaints, claims or other requests towards Taxistars, you must provide his/her full name and contact phone.
This Privacy Policy were approved by the General Manager of Taxistars OOD, with effect from August 16, 2021.